WORK / CLIENT BUILD
WhatsApp Business Automation
Notifications and enquiries on the channel people actually read.
- Year
- 2026
- Role
- Founder & Builder
- Status
- Live
The problem
Order updates, reminders and enquiry replies were being typed by hand from a personal number, so nothing was templated, logged or auditable.
The approach
DLT principal-entity registration and a verified WhatsApp Business API sender, with approved templates for reminders and updates, and inbound enquiries routed into the lead queue instead of a personal inbox.
What shipped
- Templated, compliant messaging live on a verified business sender
- Every inbound enquiry lands in a tracked queue with an owner
Stack
- WhatsApp Business API
- Cloudflare Workers
- Firebase