WORK / PRODUCT
Sangam Feedback Hub
Client feedback that doesn't die in a WhatsApp thread.
- Year
- 2026
- Role
- Founder & Builder
- Status
- Live
The problem
Bugs, complaints and feature requests from live product users arrived by call, message and email with no single queue, so the roadmap was built from memory.
The approach
One internal tracker for issues, bugs and feature requests across the product line, with status, priority and product filters feeding directly into the next release scope.
What shipped
- Every reported issue has an owner and a state
- Release scope is decided by logged frequency rather than by whoever complained most recently
Stack
- React
- Firebase